
Lay Off HR? Simplify…
IBM, the well-known tech giant, endured a painful lesson when implementing artificial intelligence in HR. Automating processes seemed an ideal solution for routine tasks, but it overlooked a crucial element: human relationships. HR work is not just about procedures, but fundamentally about empathy and judgement, which AI cannot provide. IBM discovered that certain aspects of work cannot be effectively automated.
Interestingly, the need to rehire stemmed from several factors. AI requires human oversight, as well as new specialists such as